Cancellation Policy

At Sberry Health, we strive to process and deliver your orders as quickly as possible. If you wish to cancel an order, please review the following policy:

1. Order Cancellation

Customers may request cancellation of an order before the order has been shipped/dispatched.

To request a cancellation, please contact our customer support team as soon as possible with your order number and registered contact details.

Once an order has been shipped or dispatched, it cannot be cancelled through our cancellation process. In such cases, you may be eligible for a return or refund subject to our Refund and Returns Policy.

2. Cancellation After Shipment

Orders that have already been shipped cannot normally be cancelled. If you no longer wish to receive the package, please contact our customer support team for further assistance.

Any return or refund request after shipment will be handled according to our applicable return and refund terms.

3. Refund for Cancelled Orders

If your cancellation request is accepted before shipment, the applicable refund will be initiated to the original payment method used for the order.

Refund processing time may vary depending on your bank, payment gateway, or other payment service provider.

4. Cancellation by Sberry Health

Sberry Health reserves the right to cancel an order in certain circumstances, including but not limited to:

• Product being unavailable or out of stock.
• Incorrect or incomplete delivery information.
• Pricing or product information errors.
• Suspected fraudulent or unauthorized transactions.
• Any circumstances beyond our reasonable control.

If we cancel an order after payment has been received, the eligible amount will be refunded to the original payment method.

5. How to Request Cancellation

To request an order cancellation, please contact our customer support team with:

• Order number
• Customer name
• Registered mobile number or email address
• Reason for cancellation

Cancellation requests should be made as early as possible to ensure that the order has not already entered the shipping process.

6. Policy Changes

Sberry Health reserves the right to modify or update this Cancellation Policy at any time without prior notice. Any changes will be posted on this page and will become effective upon publication.

7. Contact Us

If you have any questions regarding order cancellation, please contact our customer support team through the contact details provided on our website.

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