Refund and Returns Policy
Thank you for shopping with Nutri Sberry. We want you to have a positive experience with our products. This Refund and Returns Policy explains when and how you may request a return, replacement, cancellation, or refund for products purchased through.
1. Eligibility for Returns
Due to the nature of our products, returns may be accepted only in specific circumstances.
A return or replacement request may be considered if:
- You received the wrong product.
- You received a damaged product.
- The product received is defective or has a manufacturing issue.
- The package was damaged or tampered with during delivery.
- The product is materially different from what was ordered.
For health, hygiene, safety, and product-quality reasons, opened, used, or consumed products may generally not be eligible for return.
2. Return Request Period
You must contact us within [48 hours / 3 days / 7 days] of receiving your order if you wish to report a damaged, defective, incorrect, or otherwise eligible product.
Requests received after this period may not be accepted.
To help us process your request quickly, please provide:
- Order number
- Customer name and contact details
- Description of the issue
- Clear photographs/videos of the product
- Photographs of the outer packaging and shipping label, where applicable
3. Damaged or Incorrect Products
If your order arrives damaged, leaking, broken, tampered with, or contains an incorrect product, please contact us as soon as possible.
We may request photographs or videos to verify the issue.
After verification, we may offer one of the following remedies, as applicable:
- Replacement of the product
- Refund of the eligible product amount
- Another appropriate resolution
The final resolution will depend on the nature of the issue and product availability.
4. Products That Cannot Be Returned
Returns may not be accepted for:
- Products that have been opened, used, consumed, or altered
- Products damaged after delivery due to improper storage or handling
- Products without the original packaging, where the packaging is required for verification
- Products returned without prior approval
- Products purchased through unauthorized sellers or third-party sources
- Products for which the return request is made after the applicable return period
- Products excluded from return due to applicable health, hygiene, safety, or regulatory requirements
5. Non-Returnable Items
Certain products may be non-returnable due to their nature, including products that are consumable, perishable, hygiene-sensitive, or otherwise unsuitable for resale once opened.
The product page or order confirmation may specify additional return restrictions where applicable.
6. Order Cancellation
You may request cancellation of an order by contacting us as soon as possible after placing the order.
Cancellation requests cannot be guaranteed once an order has been processed, packed, dispatched, or handed over to the shipping partner.
If an eligible cancellation is approved, the refund will be processed according to our refund procedure.
7. Refunds
Once we receive and verify an eligible return or approve a refund, we will process the refund through the applicable payment method or other appropriate method.
Depending on the payment provider or bank, it may take additional business days for the refunded amount to appear in your account.
The time required for a refund may vary depending on:
- Payment method
- Bank or card issuer
- Payment gateway
- Processing time
We are not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.
8. Shipping Charges
Original shipping charges may generally be non-refundable unless:
- The product received was incorrect;
- The product was damaged or defective; or
- A refund is otherwise required under applicable law.
If a return is approved because of an error attributable to Nutri Sberry, we may arrange or reimburse eligible return shipping costs as applicable.
Returns made for reasons not attributable to Nutri Sberry may be subject to applicable shipping or handling charges.
9. Replacement
Where a replacement is approved, we will attempt to provide the same product.
If the same product is unavailable, we may offer an alternative resolution, including a refund, subject to applicable terms.
Replacement timelines may vary depending on product availability and shipping conditions.
10. Return Process
To request a return or replacement:
- Provide your order number and details of the issue.
- Send photographs/videos if requested.
- Wait for our confirmation and return instructions.
- If approved, return the product according to the instructions provided by our support team.
Please do not send products back to us without receiving return instructions first.
11. Refund for Failed or Undelivered Orders
If an order cannot be delivered because of circumstances attributable to the shipping process or other reasons beyond your control, we may review the order and provide an appropriate resolution.
If an order is returned to us because the customer provided an incorrect or incomplete address, refused delivery, or was unavailable to receive the shipment, any refund or re-shipping will be handled on a case-by-case basis and may be subject to applicable shipping costs.
12. Promotional and Discounted Products
Products purchased using promotional offers, discounts, coupons, or special campaigns may be subject to additional terms.
Where applicable, the terms of the relevant promotion will take precedence over the general provisions of this policy.
13. Fraudulent or Abusive Return Requests
We reserve the right to refuse or restrict returns, replacements, or refunds where we reasonably believe that a request is fraudulent, abusive, repetitive, or made in violation of this policy or applicable law.
14. Changes to This Policy
We may update this Refund and Returns Policy from time to time.
Any changes will be posted on this page with an updated “Effective Date.”
15. Contact Us
For return, replacement, cancellation, or refund-related questions, please contact us:
By placing an order through our Website, you acknowledge that you have read and understood this Refund and Returns Policy, subject to your rights under applicable law.